While it may seem like it was pandemic restrictions that forced the US further into the digital era, most people are actually not uncomfortable with it at all. In a recent survey, 81% of respondents trust online transactions. They don’t necessarily trust all online transactions, though, and they disagree on what exactly makes a transaction feel safe to them.
Predictably, some of the older generations aren’t aware of all the options available to them, such as online notorization services. Perhaps not so predictably, the older generations are actually the most likely to feel safe with digital forms of security. These include two-factor authentication (53% of older respondents), security questions (61%), and PINs (49%). The younger generations, on the other hand, would rather talk to an actual person (53% of younger respondents), even if the discussion is held remotely by phone or online, and don’t want to go through too many online steps to make a transaction go through (22%).